Webinspire on the ground

Oct 20

We don’t just do websites

Our online portal for our clients helps them deliver training videos to their customers and colleagues. 
What happens when one of our clients come to us with a video format our systems don’t support?

We bend over backwards and find a solution. That’s what!

The situation

  •  Client uses Go2Meeting to create webinars for their customers and employees
  • Webinars are saved in a “WMV” extenstion.

The problem

  • The WMV version is actually G2M4 format which is a custom WMV format designed by citrix.
  • Webinspire servers could not convert this version of WMV
  • Neither did some of the top available conversion software available, paid and free
  • Neither did most online video sharing, file streaming servers

The solution

  • Webinspire technicians found citrix provides a file with their codec’s that can transcode the G2M4 version of WMV to a normal, compatible version of WMV

How it’s done:

  1. Goto where citrix is installed on your computer
  2. on a 64bit machine its in program files (64)
  3. The number of the directory at the end varies (not sure as to why)
  4. C:\Program Files\Citrix\GoToMeeting\721 (or some other random number)
  5. Copy the files G2M.dll, g2mtranscoder.exe and the G2M4 WMV video file that needs fixing to c:\
  6. Click start, type CMD and hit enter
  7. Type “cd ..” until you just see “c:\”
  8. Then type “g2mtranscoder.exe source=video_file_name.wmv”
  9. Hit enter

You don’t see that it’s working, but if your launch task manager, you will see a process called g2mtranscoder hogging your system resources. It takes a while but it works!

Cheers,
Brad from Webinspire.com.au 

Posted 7 months ago